BNI secured six Digital CX Awards 2026, reinforcing Indonesia’s leadership in digital banking innovation while supporting ASEAN’s evolving financial ecosystem through customer-centric solutions.
The rapid evolution of digital banking across Southeast Asia continues to reshape the region’s financial landscape, with customer experience emerging as a key competitive advantage. Against this backdrop, PT Bank Negara Indonesia (Persero) Tbk (BNI) has earned international recognition by winning six awards at the Digital CX Awards 2026, organized by The Digital Banker in Singapore. The achievement highlights not only BNI’s digital capabilities but also Indonesia’s growing contribution to ASEAN’s financial innovation ecosystem.
Announced during the awards ceremony at ParkRoyal Collection Marina Bay, Singapore, BNI received recognition across multiple categories, including Best Digital Bank for CX – Indonesia, Best Wholesale/Transaction Bank for Digital CX – Indonesia, Best Digital CX – Account Opening and Customer Onboarding, Outstanding Digital CX – Corporate Banking App – Indonesia, Outstanding Digital CX – Payments and Collection Services – Indonesia, and Outstanding Digital CX – Cash Management Platform. These awards recognize institutions that successfully combine technological innovation with exceptional customer experience.
For ASEAN’s banking sector, BNI’s accomplishment reflects a broader regional shift toward customer-centric digital transformation. Financial institutions are increasingly investing in integrated banking ecosystems that enable businesses to conduct transactions more efficiently while maintaining high standards of security, compliance, and accessibility. As cross-border trade and digital commerce continue to expand throughout ASEAN, such capabilities have become increasingly important for supporting regional economic integration.
According to Okki Rushartomo, Corporate Secretary of BNI, the awards represent the company’s ongoing commitment to providing modern, integrated banking services that continue to evolve alongside the changing needs of corporate customers. He emphasized that digital innovation remains a strategic priority as BNI seeks to strengthen customer value and improve service quality across all business segments.
A major contributor to this recognition is BNIdirect, BNI’s integrated digital transaction banking platform. Designed specifically for corporate customers, the platform supports payment services, collections, liquidity management, cash management, and various financial operations through a single digital ecosystem. By simplifying complex banking activities, BNIdirect enables companies to improve operational efficiency while supporting business growth in an increasingly digital economy.
The platform’s performance also demonstrates strong market adoption. As of 31 December 2025, BNIdirect served 6,613 corporate customers, processed more than 388,000 transactions, and recorded transaction values totaling approximately IDR 15.39 trillion. These figures illustrate growing confidence among Indonesian businesses in adopting advanced digital banking solutions while reflecting broader digitalization trends throughout Southeast Asia.
Industry observers note that ASEAN’s banking sector is entering a new phase where digital customer experience extends beyond mobile applications to encompass integrated financial ecosystems, API connectivity, intelligent cash management, and personalized corporate banking services. Institutions capable of continuously improving these capabilities are expected to play increasingly significant roles in supporting regional trade, investment, and financial inclusion.
Looking ahead, BNI plans to further strengthen its digital capabilities by expanding its ecosystem, enhancing transaction banking solutions, and delivering greater value to customers. The latest recognition from Digital CX Awards 2026 demonstrates how Indonesian financial institutions are becoming active contributors to ASEAN’s digital economy while building stronger international credibility through continuous innovation.
