Jakarta — Regional attention toward strengthening public healthcare systems gained a notable highlight at the 2.0 Award Trends Summit 2026, where Dr. dr. Hj. Yessi Rahmawati, Sp.OG., Subsp. Obginsos., M.H., M.Kes., C.M.C., FISQua was presented the Inspiring Professional & Leadership Award 2026. The award was conferred by GP Rajasa Pranadewa on behalf of Award Magazine on 24 January 2026, at Grand Mercure Kemayoran Jakarta, recognizing leadership that integrates clinical expertise with measurable service reform.
As Director of RSUD Waluyo Jati (Type B public hospital) in Probolinggo, East Java, Dr. Yessi represents a leadership model increasingly relevant across ASEAN: improving access while elevating quality, safety, and patient experience in public facilities. Her profile also includes roles as a KARS (Indonesian Hospital Accreditation Commission) surveyor, a health management consultant, and membership in the international quality community through FISQua—credentials that align with the region’s broader push for standardized, accountable care.
A key point of interest is WJ SATIA (Waluyo Jati Sambut Tamu Istimewa Pasien dan Keluarga), a service initiative designed to strengthen the patient journey from the first contact. Under this program, staff members welcome patients upon arrival, guide them to the correct units, provide clear service flow information, and accompany elderly patients or those with mobility limitations—reducing confusion, improving time efficiency, and reinforcing a culture of dignity in care.
From a governance and responsiveness standpoint, the hospital’s BUNDA CARE (Complain, Apresiation, Response and Education) initiative adds another layer of relevance for ASEAN stakeholders. Built on WhatsApp-based communication and direct in-hospital handling, the system supports rapid feedback loops, quicker resolution of concerns, and education-driven follow-up. In many public healthcare settings across the region, such practical mechanisms help institutions manage patient expectations and protect trust—two essential elements in service transformation.
Dr. Yessi’s approach also emphasizes institutional behavior and consistency through BUGARR (Bersih, Unggul, Gerak Cepat, Aman, Ramah, dan Rapi Kinerjanya)—a performance culture framework promoting cleanliness, excellence, agility, safety, warmth, and disciplined delivery. For public hospitals seeking to reduce variability across units, BUGARR functions as a simple but comprehensive standard that teams can internalize and apply daily.
Beyond her hospital role, Dr. Yessi is active in professional and ethical bodies, including leadership responsibilities within IDI and POGI, and involvement in other health-related organizations. This multi-layer engagement reflects a regional trend: effective public healthcare reform often requires leaders who can connect institutional practice with professional standards, ethics, and continuous capability development.
Her recognition builds on a consistent record of awards, including Satyalancana Karya Satya X Tahun (2022) and Adi Strada Leadership (2023), among others highlighting innovation and leadership in healthcare services—culminating in the 2026 honor. For ASEAN observers, the significance is clear: public hospitals can pursue modernization not only through infrastructure, but through leadership that redesigns processes, strengthens accountability, and safeguards the patient experience.
In a region where healthcare systems face shared pressures—rising demand, quality expectations, and the need for fast, human-centered services—Dr. Yessi’s recognition at Jakarta’s summit underscores a broader message: leadership and service design are strategic assets. For public institutions across ASEAN, the case of RSUD Waluyo Jati signals that structured compassion—supported by standards and disciplined execution—can be a scalable pathway to trust and performance.
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